Effective Date: 2026

Welcome to the website operated by Arrow Fire & Communications (the "Company," "we," "us," or "our"). This Terms of Use Agreement (the "Agreement") governs your access to and use of our website, arrowfiresa.com (the "Website"), and any services, materials, content, or features provided through the Website (collectively, the "Services").

By accessing or using the Services, you agree to be legally bound by this Agreement. If you do not agree, you must discontinue use of the Website immediately.

1. Acceptance of Agreement

By accessing the Website or using the Services, or by clicking "accept" when prompted, you confirm that:

• You have read and understood this Agreement

• You agree to be legally bound by it

• If acting on behalf of a business entity, you have authority to bind that entity

2. Eligibility Requirements

• Be at least 18 years old

• Be located in the United States

• Not be using the Services for competitive purposes

3. Changes to This Agreement

Arrow Fire & Communications reserves the right to modify this Agreement at any time. Changes become effective upon posting.

4. Access to the Services

Modifications or Discontinuation We may modify, suspend, or discontinue the Services at any time without notice.

Account Registration Certain features, such as service requests or scheduling, may require you to provide contact information. You agree to provide accurate information.

Account Responsibility

• Maintaining account confidentiality

• All activities under your account

• Not sharing login credentials

• Notifying us immediately of unauthorized use

Termination of Account We may suspend or terminate your account at our discretion.

5. User Communications & SMS Messaging

Arrow Fire & Communications may send:

• Appointment and inspection confirmations

• Service and dispatch updates

• Account notifications

• Document and inspection-report requests

• Billing reminders

• Marketing communications (including monthly inspection reminders and code updates)

SMS Opt-Out: Text STOP to cancel. Reply HELP for assistance.

Email: [email protected] Phone: (210) 520-4293

6. Prohibited Uses

• Violate laws or regulations

• Send spam

• Impersonate individuals

• Upload malicious software

• Attempt unauthorized access

• Reverse engineer materials

• Harvest user data

7. Terms of Sale

Purchasing Process You must provide accurate payment information and agree to all fees for installation, inspection, monitoring, service, and repair work.

Payment Payments are processed through third-party processors. We do not store full credit card details.

8. Subscriptions

Monitoring and maintenance agreements automatically renew unless canceled prior to the renewal date.

To cancel, contact: [email protected] | (210) 520-4293

9. Intellectual Property

All Website content is owned by Arrow Fire & Communications and protected under U.S. law.

10. User Content

You grant us a non-exclusive license to use submitted content (including testimonials and service-related information) for service delivery.

11. Monitoring & Enforcement

We reserve the right to remove content or suspend accounts.

12. Copyright (DMCA Policy)

Report infringement to:

Arrow Fire & Communications San Antonio, TX 78238
Email: [email protected]

13. No Warranty

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES.

14. Limitation of Liability

We are not liable for indirect damages, loss of profits, or service interruptions.

15. Indemnification

You agree to indemnify Arrow Fire & Communications from claims arising from your use.

16. Governing Law & Dispute Resolution

This Agreement is governed by Texas law. Disputes shall be resolved in Texas courts or via arbitration in San Antonio, Texas.

17. Limitation Period

Claims must be brought within one (1) year.

18. Miscellaneous

This Agreement constitutes the entire agreement between the parties.

19. Export Compliance

You agree to comply with U.S. export control laws.

Message & Data Rates Disclosure Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.

Opt-Out Instructions You may opt out of SMS communications at any time by replying: STOP After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you re-enroll. For assistance, reply: HELP Or contact us: 📧 [email protected] 📞 (210) 520-4293

Carrier Liability Disclaimer Mobile carriers are not liable for delayed or undelivered messages. SMS delivery is subject to effective transmission by your mobile carrier and is not guaranteed by Arrow Fire & Communications.

20. Contact Information

Arrow Fire & Communications
Office: San Antonio, TX 78238

Phone: (210) 520-4293

Email: [email protected]

Check our Privacy Policy page, visit here: https://arrowfiresa.com/privacy-policy