Effective Date: 2026

Arrow Fire & Communications ("Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information of our clients, website visitors, and users ("you" or "your"). This Privacy Policy explains how information is collected, used, disclosed, and safeguarded when you access our website, arrowfiresa.com, and related domains (the "Site").

1. What Information Is Collected

A. Personal Information

We collect personal information that you voluntarily provide when you:

• Complete contact, quote, or service-request forms

• Request an inspection, installation, monitoring, or repair service

• Call, email, or otherwise communicate with our office

• Subscribe to our monthly inspection reminders and code-update communications

• Submit a testimonial or review

• Make a payment for services rendered

Information may include:

• Full name

• Business name

• Email address

• Phone number

• Property or business address

• Details about your fire alarm system, building, and service needs

• Payment information

• Any additional information you choose to provide

Because Arrow Fire & Communications provides fire alarm, monitoring, inspection, and security services, information submitted may include details about your property, building access, and life-safety systems necessary to perform contracted services.

B. Internet Traffic Data

• IP address

• Browser type

• Device type

• Operating system

• Access times

• Referring website addresses

This data is used for analytics, system administration, security monitoring, and website performance improvement.

C. Cookies and Tracking Technologies

• Improve website functionality

• Analyze traffic and user behavior

• Enhance user experience

• Support marketing initiatives

You may disable cookies through your browser settings; however, certain site features may not function properly if cookies are disabled.

Third-party analytics or service providers may use tracking technologies. We do not control third-party cookies and recommend reviewing their privacy policies.

2. How User Data Is Used

• Provide fire alarm installation, inspection, monitoring, service, and repair

• Schedule appointments, inspections, and emergency service calls

• Process payments and billing

• Communicate regarding services or inquiries

• Send administrative updates, inspection reminders, and code-update communications

• Maintain accurate service and system documentation

• Improve services and operations

• Comply with legal and regulatory requirements

We do not sell your personal information.

Unless you opt out, we may send service-related communications and limited marketing updates, including our monthly inspection reminders and code updates.

3. SMS Opt-In Details

If you provide your phone number and affirmatively opt in via forms or checkboxes, you consent to receive SMS messages from Arrow Fire & Communications.

• Appointment reminders

• Inspection scheduling and reminders

• Service and dispatch updates

• Billing notifications

• Promotional messages, if applicable

Important Disclosures:

• Consent is not a condition of purchase

• Message frequency may vary

• Message and data rates may apply

• You may opt out at any time by replying STOP

• For assistance, reply HELP

4. Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors strictly for support services such as SMS delivery platforms, payment processors, or secure document/records storage providers.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as required by law.

5. Information Sharing and Disclosure

• With service providers assisting in operations (e.g., monitoring station partners, scheduling and payment platforms)

• When legally required by subpoena, court order, or regulatory request

• In connection with a merger, acquisition, or business transfer

Service providers are contractually obligated to maintain confidentiality and use data only for authorized purposes.

6. Data Security and Handling

• Secure data transmission

• Secure cloud-based service and records platforms

• Restricted employee access

• Secure document and system-history storage

• Role-based access controls

Property, system, and service information is protected both online and offline.

While we take commercially reasonable steps to secure information, no system can guarantee absolute security.

7. User Rights and Control

• Access your personal information

• Request corrections to inaccurate data

• Request deletion of personal data, subject to legal and regulatory retention requirements (including fire-code documentation requirements)

• Withdraw consent for marketing communications

• Opt out of SMS communications

8. Registration and Payments

Information provided during service engagement or payment processing is used strictly for service delivery, billing, compliance, and recordkeeping.

9. Testimonials

If you submit a testimonial or review, you consent to its publication.

10. Third-Party Websites

We are not responsible for the privacy practices of third-party websites.

11. Public Forums

Information disclosed in public forums is not protected under this Privacy Policy.

12. Corporate Changes

Personal information may be transferred in connection with a merger, acquisition, or business transfer.

13. Updates to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page.

14. Contact Information

Arrow Fire & Communications

Office: San Antonio, TX 78238

Phone: (210) 520-4293

Email: [email protected]

Hours: Mon to Fri, 8:00am to 5:00pm